Our Commitment to Safe Play
g777 treats responsible gaming as a core part of how we operate, not as a footnote. We provide tools that let you stay in control of your time and money at all times. Our 24/7 Live Chat support team is trained to handle responsible gaming requests, and any limit or exclusion you request takes effect immediately.
Gambling should be entertainment. When it stops feeling that way, g777 gives you a clear path to pause, limit, or stop entirely. This page walks through every option available to you.
Age Verification – 18+ Only
You must be at least 18 years old to open a g777 account or place any bet. We verify age during account registration and again at KYC (Know Your Customer) review before your first withdrawal.
Accepted ID documents for age verification:
- National ID Card (NID)
- Passport
- Driving Licence
KYC review takes up to 6 hours. You must complete it before making your first withdrawal. Accounts that cannot confirm age 18+ will be suspended without exception.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. These are common signals to watch for in yourself or someone close to you:
If two or more of these feel familiar, it is worth taking the self-assessment below or contacting our Live Chat.
Quick Self-Assessment
Answer these questions honestly. There are no right or wrong answers here.
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Do you gamble with money set aside for essentials? Rent, food, phone bills, or school fees should never come from a gaming budget.
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Have you increased your bets to feel the same excitement? This is called tolerance and it is an early warning sign.
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Have you tried to stop and failed more than once? Difficulty stopping despite wanting to is a key indicator of harm.
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Has someone close to you expressed concern? Friends and family often notice changes before you do.
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Do you feel worse after a session, not better? If gambling leaves you anxious, guilty, or empty, that is a signal worth acting on.
If you answered yes to any of these, the tools and resources below are here to help. You can also reach our 24/7 Live Chat team right now.
Your Account Tools
Every g777 player in Bangladesh has direct access to the following controls from their account settings. No waiting period applies when tightening limits – they take effect instantly.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit via bKash, Nagad, Rocket, Upay, or Bank Transfer. The minimum single deposit is ৳100. A limit you reduce takes effect immediately. Increasing a limit requires a 24-hour cooling period.
Session Time Reminders
Set a reminder that pops up after a chosen number of minutes in any game session. When the reminder appears you can choose to continue or stop – the choice stays yours, but the prompt keeps time visible.
Loss Limits
Cap how much you are willing to lose in a single day or week. Once the limit is hit, g777 locks further bets until the period resets. You cannot override this limit once it activates in a current period.
Bet Size Limits
Restrict the maximum single-bet amount across all games. This is useful if you find yourself placing large impulsive bets late in a session.
Self-Exclusion & Cool-Off Periods
Cool-Off (Short Break)
Take a break of 24 hours, 7 days, or 30 days. During a cool-off period your account is fully suspended – you cannot log in, deposit, or bet. Pending withdrawals are still processed normally.
Self-Exclusion (Extended Break)
Choose 3 months, 6 months, 12 months, or permanent closure. g777 will close your account, cancel any active bonuses, and process your remaining balance to your registered bKash or Nagad number within 5 business days.
How to Request Exclusion
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Open 24/7 Live Chat and tell the agent you want a cool-off or self-exclusion.
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Choose your duration – the agent will confirm the exact start and end date.
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Confirm your identity – the agent will ask for your registered phone number or NID.
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Exclusion activates immediately – you will receive a confirmation via the same chat.
g777 also respects third-party exclusion lists. If you are registered with a national problem-gambling programme and provide evidence, your account will be permanently closed.
Keeping Minors Safe
g777 prohibits any person under 18 from creating an account. If you share a device at home, please use the parental controls built into Android 7.0 and above, or any third-party app-lock tool, to prevent minors from accessing the g777 App (v2.8.18, 28 MB).
If you suspect a minor has opened an account, contact our Live Chat immediately with the account details. We will investigate within 6 hours and close the account if confirmed. Any deposits made by a minor will be refunded in full.
Do not store your login credentials where children can find them. Use your phone's fingerprint or PIN lock as a second layer of protection.
Getting External Support
g777's Live Chat can help you activate account limits right now. For longer-term support, these organisations offer free, confidential help:
| Organisation | What They Offer | How to Reach Them |
|---|---|---|
| Gamblers Anonymous | Peer support groups, 12-step programme, confidential meetings | gamblers-anonymous.org.uk (international helpline) |
| GamCare | Free counselling, live chat, self-help tools | gamcare.org.uk |
| BeGambleAware | Assessment tools, treatment finder, crisis support | begambleaware.org |
| g777 Live Chat | Account limits, exclusion, urgent account suspension | Available 24/7 inside the g777 app or website |
All external resources listed above are free of charge and completely confidential. You do not need to give your g777 account details to contact them.
Frequently Asked Questions
Can I reverse a self-exclusion early?
No. Once self-exclusion is active, g777 cannot lift it before the chosen end date. This is intentional – the purpose of self-exclusion is to remove access during a vulnerable period. If you chose a permanent closure, re-registration will not be permitted.
What happens to my bonus balance during exclusion?
Any active bonus – including the welcome bonus (215% up to ৳25,500), reload bonuses (17%), or cashback – is forfeited when self-exclusion activates. Real-money balances are returned to your registered payment method within 5 business days.
How do I set a deposit limit without contacting Live Chat?
Log in to your g777 account, go to Account Settings, and select "Responsible Gaming". From there you can set daily, weekly, or monthly deposit caps. Reductions take effect immediately. Increases go through a mandatory 24-hour review period before they apply.
Will g777 notify me if my spending looks unusual?
Yes. Our system flags accounts showing patterns linked to problem gambling – such as frequent large deposits late at night or rapidly increasing bet sizes. If your account is flagged, a support agent will reach out via Live Chat. You are also free to contact us first at any time.
Is my responsible gaming request kept private?
All responsible gaming requests are treated as confidential. They are handled by a separate internal team and are not visible to our general customer support agents. Your data is stored in line with our Privacy Policy. We do not share your exclusion status with third parties except where required by law.
Can someone else request a limit or exclusion on my behalf?
A family member or carer can contact our Live Chat and explain the situation. We will send a verification request to the registered account holder. If the account holder confirms, the limit or exclusion is applied immediately. If we cannot reach the account holder but have strong evidence of harm, we may suspend the account as a precaution while we investigate.